生產商回收部份有問題的 KIWI-OSD
PFD announcing a recall on some models of the KIWI-OSD.
What is wrong with the OSDs?
The design of the OSD has been proven to be very robust. However,
contrary to all experience and parts standards, the use of newer
transistors of the same type that had been used in earlier OSD models
had different pinouts that effectively meant the transistors were
backwards in the circuit. They still work as transistors, but very
poorly. The circuit design was robust enough that even with the
transistor reversed, the overall circuit function would still operate,
but with undesirably little margin against failure. Because of this
we desire to check and/or modify all units with this problem so you
can benefit from what is otherwise an excellently designed product.
How do I know if my OSD has this problem?
The symptom of this problem is the inability of the OSD, upon power
up, to recognize one of two signals that come from the GPS unit. The
screen/monitor will display "RS232 OR 1PPS ABSENT" and even though the
red LED is flashing one per second, the OSD will never begin its
timing run.
Which OSDs are affected by this condition?
Any OSD units with serial numbers between 44-1000 and 44-1100 are
known to suffer from the problem. Older units, with a serial number
starting with 41-0100 through 43-0400 may exhibit the problem but
there have been only a couple of instances of this occurring. If you
currently have placed an order for an OSD with PFD Systems and not yet
received it, you will not need to return it; the modification will
have already been applied.
What will I notice after the modifications are made?
The problem does not affect the accuracy of the OSD and once the
modification is made, it will continue to operate with the same
precision as before. The only difference you may notice is that the
red LED will flash brighter.
What should I do as an owner of an OSD?
Immediately, any owner of an OSD with a serial number between 44-1000
and 44-1100 may ship their OSD back to PDF Systems so that we can
apply the modifications to make the OSD operate at peak performance.
Owners of older OSDs, who have noticed the symptom described above can
also return their OSD as well. We urge any owner who may have
purchased an OSD in the past but who have not yet tested it to please
do so as soon as possible.
In addition, if any owners wish too, they may also return their GPS
units (only those purchased through PFD Systems) at the time they
return their OSD; we will upgrade the GPS firmware to the latest
version and also insure the configuration settings are correct.
PFD Systems will take responsibility for shipping of the units back to
you once the modifications have been made and will ship the products
back using the same level of service as we receive them. For example,
if you return the items to us Parcel Post, we will ship them back
using the same or faster service. Ship them to use using Express Mail,
and we will return them using Express Mail.
How long do I have to send my OSD back for modification?
PFD Systems will repair any OSD unit that has the problem and will pay
return shipping up to 30 June, 2009. After that time period, any
customer who has not yet returned their OSD for modification can still
do so, but will be required to pay the return shipping.
Can I make the modification myself?
The repair is not difficult and anybody who has experience assembling
and soldering electronic circuitry should be able to make the
modifications themselves, if they so desire. PFD Systems will provide
the replacement transistors and written instructions on how to make
the modifications to any of you who wish to do it yourselves. Any
additional damage caused by the user during the repair attempt will be
the responsibility of the user and may incur a repair cost if the unit
is subsequently returned to PFD Systems. Please contact PFD Systems if
you wish to do the repair yourself.
How do I send my OSD back for repair?
There is no need to contact PFD Systems prior to returning your OSD;
we do not require a RMA number. If you still have a copy of your
original invoice, please include a copy in the box along with your OSD
and write "Return for Repair" on the outside of the box. Please
include your current mailing address.
Send your OSD (and GPS if you wish) to:
PFD Systems, LLC
5900 Rudyard Dr
Bethesda, MD 20814-2234
Atten: Return for Repairs
Contact us by email at kiwiosd@...
Phone: 301-518-4326 (EST, 9am ?9pm)
How fast will PFD Systems get my OSD back tome?
Priority will be given to those OSDs with serial numbers between
44-1000 and 44-1100 since they represent the OSDs that have the
highest probability of intermittent operation. It is unknown how
quickly users will return their OSDs for repair but if you own an
older unit that doesn't exhibit the problem discussed above, you may
wish to wait and contact us in a couple of months to see what the
repair lead time is.
Disclaimer
The issues with the KIWI-OSD are a manufacturing problem and the sole
responsibility of PFD Systems, LLC and should not be considered a
reflection on the outstanding design by the inventor, Geoff Hitchcox.